Refund policy

You have the right to cancel/return your order up to 14 days after purchase. You will then be credited with the full order amount excluding shipping costs. The costs of returning from your home to the online store are for your own account. These costs with DPD Home amount to approximately €6.75 per package, for the exact rates consult the website send.dpd.com or possibly another carrier. If you exercise your right of withdrawal, the product with all supplied accessories and – if reasonably possible – in its original condition and packaging will be returned to falcon-airsoft.com. To exercise this right, you can contact us at info@falcon-airsoft.com. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received in good order.

For questions, you can email us via the contact page and we will provide you with a response within 24 hours.